Privacy Policy

Water & Fire Loss Restoration ("we," "us," or "our") operates the website at https://waterandfireloss.com and provides restoration services across Thurston County. This policy explains what information we collect, how we use it, and the choices you have. If you have questions, call us at (877) 524-6411 or email info@waterandfireloss.com.

Information We Collect

Information you give us. When you fill out a contact or quote form, call, text, or email us, we collect the details you provide. That typically includes your name, phone number, email address, service address, and a description of the damage or restoration issue you need help with.

Information collected automatically. When you visit our website, we and our analytics providers may collect standard technical data such as your IP address, browser type, device information, the pages you view, and how you arrived at the site. This is gathered through cookies and similar technologies, including Google Tag Manager and the analytics tools it loads.

We do not collect payment card details through this website. Any payment for services is handled in person or through a separate, secure processor at the time of service.

How We Use Your Information

• To respond to your inquiry, schedule service, and dispatch a technician.
• To provide quotes, invoices, warranty records, and follow-up on completed work.
• To contact you about your service by phone, text, or email.
• To improve our website, understand how visitors use it, and measure our marketing.
• To comply with legal, licensing, tax, and insurance obligations.

Text Messages

If you provide your mobile number, we may text you about scheduling, technician arrival, quotes, and job updates. Message and data rates may apply. You can opt out at any time by replying STOP, or by asking our dispatcher to stop texting you.

How We Share Information

We do not sell your personal information. We share it only in these limited situations:

• Service providers. Vendors who help us operate, such as our email delivery provider, form and hosting infrastructure, and analytics tools. They may only use your information to perform work for us.
• When required by law. To comply with a subpoena, court order, permit inspection, or other legal obligation, or to protect our rights, safety, or property.
• Business transfer. If our business is sold or merged, customer records may transfer as part of that transaction.

Cookies and Analytics

Our website uses cookies and tracking technologies to keep the site working and to understand traffic. You can control cookies through your browser settings, though disabling them may affect how the site functions. We use Google Tag Manager and related analytics; you can learn more about Google's practices and opt-out options in Google's own privacy resources.

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended, gives you the right to:

• Know what personal information we collect and how we use it.
• Request access to, or deletion of, the personal information we hold about you.
• Correct inaccurate personal information.
• Opt out of the sale or sharing of personal information. We do not sell your personal information.
• Not be discriminated against for exercising any of these rights.

To make a request, call (877) 524-6411 or email info@waterandfireloss.com. We will verify your identity before acting on the request, as the law requires.

Data Retention

We keep customer and job records for as long as needed to provide service, honor warranties, and meet legal, tax, and insurance requirements. When information is no longer needed, we take reasonable steps to delete or secure it.

Security

We use reasonable measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to keep your data safe.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Third-Party Links

Our site may link to other websites, such as Google or Yelp. We are not responsible for the privacy practices of those sites. Review their policies before sharing information with them.

Changes to This Policy

We may update this policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our website or services after a change means you accept the updated policy.

Contact Us

Water & Fire Loss Restoration
Tumwater & Thurston County · Tumwater, WA
Phone: (877) 524-6411
Email: info@waterandfireloss.com